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Citizens Advice

We provide information, advice and support to local people to enable them to manage their affairs and live independent and resilient lives. We also work to improve the policies and practices that affect people’s lives.

Battersea Library, 265 Lavender Hill, Clapham Junction, SW11 1JB

Tooting Library, 020 8767 0543 to make an appointment

Roehampton Bureau,166 Roehampton Lane,London SW15 4HR

Telephone Advice: 020 7042 0333

Area serviced:
0208 682 3766

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Subject Definitions

The Equality Act 2010 (EA) gives disabled people important rights of access to everyday services. Service providers have an obligation to make reasonable adjustments to premises or to the way they provide a service. Sometimes it just takes minor changes to make a service accessible.
Organisations which can look into complaints you have made about a benefit agencies and/or challenge benefit decisions. If you think a decision about your benefits is wrong, you can ask the office that made the decision to explain it. You can also ask to get the decision reconsidered and, if you're still unhappy, you can appeal against the decision to an independent tribunal.
In the common law, legal advice is the giving of a formal opinion regarding the substance or procedure of the law by an officer of the court (such as solicitor or barrister), ordinarily in exchange for financial or other tangible compensation.