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FS66 Resolving Problems and making a complaint about NHS services

The factsheet explains how NHS organisations should handle complaints about NHS services. This includes situations where your complaint covers both NHS and social care services. It describes what to expect when they investigate your complaint and what you can do if you remain dissatisfied with the result of a local investigation.
Source: Age UK
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Subject Definitions

Every NHS organisation has a complaints procedure. To find out about it, ask a member of staff, look on the hospital or trust's website, or contact the complaints department for more information. the frist contact is often the PALS service